Effective: March 2026
By accessing or using CrumpCRM (the "Service"), operated by Crump Tech ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these terms. If you do not agree, do not use the Service.
CrumpCRM is a cloud-hosted SaaS platform designed to help businesses manage their operations from a single system. The platform includes over 20 integrated modules, including but not limited to: CRM and sales pipeline, helpdesk and ticketing, invoicing with QuickBooks and Xero sync, project management, team chat (CrumpChat), client portal, asset tracking, PTO and time-off management, email campaigns, IT documentation, social media posting and scheduling, marketing analytics, checklist builder, online presence monitoring, and a legal CRM module with trust accounting and court deadline tracking.
We continuously develop and improve the platform. Features may be added, modified, or retired over time. We will provide reasonable notice for changes that materially affect your use of the Service.
To use CrumpCRM, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at info@crumpcrm.com if you suspect unauthorized access.
We may use third-party authentication providers (such as Kinde SSO) to manage sign-in. You are still responsible for securing any credentials associated with those providers.
CrumpCRM is offered on a month-to-month basis with per-user pricing. Current plans are Starter ($75/user/month), Professional ($99/user/month), and Enterprise (custom pricing). All plans include access to every module; higher tiers include additional support and custom development hours.
There are no long-term contracts. Billing occurs monthly. Payment is due upon invoice. If payment is not received within 15 days of the due date, we reserve the right to suspend access until the account is brought current. We will notify you before any suspension.
We may adjust pricing with at least 30 days' written notice. Price changes take effect at the start of your next billing cycle after the notice period.
You agree to use CrumpCRM only for lawful business purposes. You may not:
• Use the Service to store, transmit, or distribute malicious software or content that is illegal, threatening, or infringing on the rights of others.
• Attempt to gain unauthorized access to any part of the Service, other accounts, or connected systems.
• Use the Service to send unsolicited bulk communications (spam) through integrated email or SMS features.
• Reverse-engineer, decompile, or attempt to extract the source code of the platform.
• Resell, sublicense, or redistribute access to the Service without our written consent.
• Exceed reasonable usage limits that negatively impact the Service for other users.
We reserve the right to suspend accounts that violate this policy, with notice when practical.
Your data is yours. You retain full ownership of all data you enter into CrumpCRM, including contacts, opportunities, invoices, documents, communications, and any other records. We do not claim any ownership rights over your data.
You grant us a limited license to host, process, and display your data solely for the purpose of providing and improving the Service. We will never sell your data to third parties.
We take data privacy seriously. Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge and agree to the practices described in that policy.
The CrumpCRM platform, including its source code, design, documentation, branding, and all related materials, is the intellectual property of Crump Tech. These Terms do not transfer any ownership rights to you. Your subscription grants you a non-exclusive, non-transferable right to use the Service for the duration of your subscription.
CrumpCRM integrates with a number of third-party services, including but not limited to Xero, QuickBooks, Mailgun, LinkedIn, Meta, Google Business Profile, Kinde SSO, RingCentral, and Twilio. These integrations are provided for your convenience and are subject to the terms and availability of those third-party providers.
We are not responsible for outages, data loss, or changes in functionality caused by third-party services. If a third-party integration becomes unavailable, we will make reasonable efforts to find alternatives, but we cannot guarantee uninterrupted access to features that depend on external providers.
We strive to keep CrumpCRM available 24/7 and maintain a strong track record of uptime. However, we provide the Service on a best-effort basis and do not guarantee a specific uptime percentage unless you are on an Enterprise plan with a written Service Level Agreement (SLA).
Scheduled maintenance will be performed during off-peak hours when possible, and we will provide advance notice for planned downtime. We are not liable for interruptions caused by factors outside our reasonable control, including internet outages, third-party service failures, or force majeure events.
To the maximum extent permitted by law, Crump Tech shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the Service.
Our total liability for any claim arising from these Terms or the Service shall not exceed the total fees you paid to us in the twelve (12) months preceding the claim.
You agree to indemnify and hold harmless Crump Tech, its employees, and contractors from any claims, losses, or damages (including reasonable attorney fees) arising from your use of the Service, your violation of these Terms, or your violation of any applicable law or third-party rights.
Either party may terminate this agreement at any time with 30 days' written notice. Since all plans are month-to-month, there are no early termination fees or penalties.
We may also terminate or suspend your access immediately if you materially breach these Terms, including but not limited to violations of the Acceptable Use Policy or non-payment. We will provide notice and a reasonable opportunity to cure the breach when practical.
Upon termination, you will have 30 days to request an export of your data. We will provide your data in a standard format (such as CSV or SQL) at no additional charge. After the 30-day export window, we will permanently delete your data from our systems, including backups, within a reasonable timeframe.
If you need additional time or assistance with data migration, contact us and we will work with you.
We may update these Terms from time to time. When we do, we will update the effective date at the top of this page and notify you via email or an in-app notification at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Wisconsin, United States, without regard to conflict of law principles. Any legal proceedings shall be brought in the state or federal courts located in Dane County, Wisconsin.
Before pursuing formal legal action, both parties agree to attempt to resolve any dispute in good faith through direct communication. If a resolution cannot be reached within 30 days, either party may pursue mediation or legal remedies as permitted under the governing law described above.
If you have any questions about these Terms, please contact us:
Crump Tech
Verona, Wisconsin, USA
crumpcrm.com
info@crumpcrm.com
(888) 811-3380